Privacy Policy

What information we collect

Information you give us directly, when you call, text, email, or submit a form on this site to request service: your name, phone number, email address, service address or location, and details about the job (for example a vehicle year/make/model, or a description of the lock or door).

Information collected automatically when you browse this site: your IP address, approximate location, browser and device type, and the pages you view, collected through standard analytics tooling (Google Tag Manager). This is used in aggregate to understand site traffic and advertising performance and is not linked to your identity unless you separately contact us.

How we use your information

• To respond to your service request and dispatch a technician to you
• To confirm appointments and send arrival/technician-en-route updates by phone, text message or email
• To provide price estimates and post-service follow-ups or receipts
• To operate, secure and improve this website
• To measure and improve our advertising, including Google Ads and Google Local Services Ads
• To comply with legal, tax and insurance obligations

Text messaging (SMS) consent

If you provide your mobile phone number and consent to receive text messages, we use it only to send information related to your own service request — appointment confirmations, technician dispatch and arrival updates, price estimates, and service follow-ups. Message frequency varies depending on your service request. Message and data rates may apply.

SMS consent and mobile phone numbers are not shared with, sold to, or used by any third party or affiliate for their own marketing purposes.

You can opt out of text messages at any time by replying STOP to any message you receive from us, or get help by replying HELP, calling (317) 983-0976, or visiting this website. Full details are in our SMS Terms & Conditions.

Who we share information with

• Our own dispatch staff and technicians, solely to perform the requested service
• Service providers who help us run the business — such as phone/SMS and answering services, website hosting, and analytics providers — under obligations to use your information only to provide that service to us
• Law enforcement or government authorities, only when required by law

We do not sell your personal information, and, as stated above, we do not share your SMS opt-in data or phone number with third parties or affiliates for marketing purposes.

Cookies and analytics

This site uses Google Tag Manager to load analytics and conversion-tracking tags. These tools may set cookies or similar technology in your browser to measure site usage and advertising performance. You can block or clear cookies in your browser settings at any time; doing so does not affect your ability to call or text us for service.

Data retention and security

We keep service and contact records for as long as reasonably necessary for business, accounting and legal purposes, and take reasonable administrative and technical measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

• Opt out of text messages at any time by replying STOP
• Ask what information we hold about you, or ask us to correct or delete it, by contacting us at indylockandkeys@gmail.com

Children’s privacy

This website and our services are directed at adults arranging locksmith service. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

Contact us

Indy Lock & Keys LLC
Phone: (317) 983-0976
Email: indylockandkeys@gmail.com